BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I have always valued the principles of fair business practices, and I trust that the Better Business Bureau can help mediate this matter and ensure a fair resolution.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The presence of cheaters created an unfair and unenjoyable gaming environment, which greatly impacted my gameplay experience.I have made multiple attempts to resolve this issue with Epic Games, but their lack of response and unwillingness to address the situation have left me with no alternative but to file a complaint with your esteemed organization. This evidence clearly demonstrates the inconsistency in Epic Games' application of the refund policy and supports my claim for a similar resolution.I believe that the exceptional circumstances surrounding the prevalence of cheaters in GTA 5, along with the significant technical problems I encountered, warrant an exception to the refund policy. This discrepancy in the refund policy raises concerns about fairness and equality among customers.Enclosed with this email, I have attached the proof of my friend's refund, including the confirmation email and any relevant documentation that verifies the refund was granted after exceeding the time limit. However, I have recently obtained evidence that my friend, received a refund for their GTA 5 purchase despite playing the game for more than 20 hours. In light of these issues, I reached out to Epic Games to request a refund.After submitting my initial refund request and a follow-up email, I received a response from Epic Games stating that they were unable to process the refund due to exceeding the time limit for game time. Additionally, the presence of rampant cheaters compromised the integrity of the gameplay experience. However, I encountered severe technical issues and performance problems that made the game unplayable. On June 6th, 2023,Order Number: ***************** I purchased GTA 5 from the Epic Games Store.
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